Yes8 believes that online entertainment should bring joy, not stress. We provide a range of tools and resources to help every member stay in control and enjoy a healthy, balanced gaming experience.
Gambling should be treated as entertainment only, not as a source of income or a way to resolve financial problems. Never bet with money you cannot afford to lose. If you or someone you care about is struggling with gambling, please seek help immediately. yes8 is for adults aged 18 and above only.
Yes8 equips every member with the controls needed to play responsibly
Set deposit limits according to your own means — daily, weekly, or monthly. Limits take effect immediately once set and help you stay within your planned budget without being tempted to deposit more than you should.
Control how long you play each session. The yes8 platform allows you to set a session time limit so you do not lose track of time and neglect other daily responsibilities. A notification will be sent when your time limit is about to expire.
Need a short break from the platform? Use the cool-off option for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets, giving you the space to think more clearly.
If you feel that gambling has begun to seriously affect your life, the self-exclusion option allows you to close access to your yes8 account for a longer period — from 6 months to permanent. Contact our support team to begin this process.
Monitor your betting patterns by reviewing the full activity history of your account — deposits, withdrawals, total wagers, and session durations. This information helps you assess for yourself whether your playing habits are still healthy and under control.
The yes8 support team is trained to recognise signs of problem gambling and is ready to help connect you with appropriate support resources. We prioritise member wellbeing above all other business considerations.
Problem gambling can affect anyone, regardless of background. Recognising the early signs is an important first step toward getting help. Be honest with yourself — are you experiencing any of the following?
Remember: Acknowledging that you have a problem is a sign of strength, not weakness. Many people make a full recovery with the right help and proper support.
Most players enjoy gambling as a fun form of entertainment without any issues. Follow these simple guidelines to keep your playing experience positive and enjoyable:
This brief self-assessment helps you evaluate whether your gambling patterns are still within healthy limits.
How to Interpret: If your answers frequently fall on the third or fourth option in the questions above, this may indicate that your gambling has begun to exceed a healthy level of entertainment. We encourage you to contact the yes8 support team or refer to the professional help resources listed below.
Log in to your yes8 account and go to the "Account Settings". There you will find options to set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect within 24 hours and cannot be increased immediately — this waiting period is to protect you from impulsive decisions.
To reduce your limit, changes take effect immediately. To increase your limit, a mandatory 7-day waiting period applies to ensure your decision is final and well considered.
If you require self-exclusion, contact the yes8 support team via live chat or email at [email protected]. State your preferred exclusion period — options available are 6 months, 1 year, 2 years, or permanent.
During the self-exclusion period, your account will be fully suspended. You will not receive any marketing communications, and all account balances will be returned to you via your original payment method. This process cannot be reversed during the specified period.
In the account settings section, you can set a session time limit for playing. The yes8 platform will send a notification when you are approaching your set time limit and will automatically end the session once the limit is reached.
We also encourage you to activate periodic time reminders — for example every 30 minutes — so you remain aware of how long you have spent on the platform during each session.
If you or someone you know needs help, the following organisations provide free and confidential support services in Malaysia:
Malaysia's national family helpline and counselling service, operating 24 hours a day, 7 days a week, covering a range of issues including problem gambling and financial stress.
A peer support group for individuals struggling with problem gambling. Meetings are held regularly across Malaysia in a confidential and non-judgmental environment.
Government hospitals across Malaysia provide gambling addiction counselling and treatment services through their psychiatry departments at subsidised costs.
The yes8 support team is ready to help you activate any of the control tools or discuss the options available. We listen without judgment.
Answers to the most frequently asked questions by yes8 members
Yes8 is an entertainment platform that puts member safety and well-being first. Register today and enjoy a responsible gaming experience with the yes8 Malaysia community.